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FAQs

BUYER FAQs

1 How do I pay for a purchase?

MESLEEP offers you PayU payment methods. Whatever be your mode of payment, you can rest assure that MESLEEP's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

 2 How do I know my order is confirmed?

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS informing you on the estimated date of delivery. You can also check the current status of your order by logging into your account on MESLEEP and going to MY ORDER section.

3 What is the estimated delivery time?

It often takes 3-5 Business days to get the product delivered at your door steps. Business days exclude public holidays and Sundays.

Estimated delivery time is also dependent on the following factors:

  • The Seller offering the product.
  • Product's availability with the Seller
  • The destination to which you want the order shipped to and geographical location of the Seller.

4 I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible, Logistics will facilitate the pick-up of the item. In case the pick-up is not arranged through MESLEEP, you can return the item through a third-party courier service. Return fees are borne by MESLEEP.

5 How do I cancel my order?

If you wish to cancel your order, please follow these steps:

You can reach our customer care at +91-9999202270 or write us on support@mesleep.in and tender your cancellation request.

6 What does the different order status mean?

Confirmed: Your order has been successfully placed with seller

Verified: Your payment mode and delivery details have been verified.

Processing: We have received your order and it has been forwarded to the seller for confirmation.

Dispatch: Order has been packed by the seller and ready to be picked up by the courier partner.

Shipped: Your order has been dispatched for delivery.

Delivered: Your order has been delivered to your address successfully.

7 What if there is a delay in shipment?

Due to unforeseen circumstances, it is possible that your order might be delayed. We will send you an E-mail/SMS informing you about the delay along with the revised expected delivery date. Visit Track My Order page and click on TRACK ORDER to get real time status of your order.

8 What is the pickup process? Why have I been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

We arrange pickup from most of our customer locations. However in worst case, if we are unable to pick up the package, we request you to return it to the seller through third party courier service and retain the receipt for reimbursement.

Please follow the instructions for seamless reimbursement process:

  • Include all price tags, labels, original packing and invoice along with the product.
  • Pack the item safely to ensure there is no damage in transit
  • Mention the Return ID on the package so that we can acknowledge your return
  • Write down Seller's address as specified in the email notification sent to you.
  • Do retain the original receipt for the courier charges you have paid, it will be required to reimburse shipping charges.
  • Also note down the courier tracking id for any future reference.
  • Refund/replacement will be initiated as soon as Seller receives the product from you.

 9 If I receive a wrong product, Defective product, Damaged product can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product, defective or damaged product, please raise a replacement request or just mail us at support@mesleep.in

10 I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

The replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.

11 How long will it take me to receive the refund for my return?

We take anywhere between 3-4 business days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can be in the form of an NEFT transfer to your bank account.

12 Why was my order cancelled by MESLEEP?

Your order may have been cancelled due to any of the following reasons:

  • If product is out of stock or is discontinued.
  • Inaccuracies or errors in pricing information.
  • We will inform you about the cancellation of your order and share details if partial order or the order as a whole is cancelled.
  • We shall contact you if any additional information is required to accept your order.

13 How do I get in touch with MESLEEP Customer Care Support?

For any assistance or help, please get in touch with our Customer Care Support at +91-9999202270 (available 9AM to 6PM Mon to Sat.).

14 What is a promo code?

Promo or Promotion code is a discount coupon code feature of MESLEEP using which you can avail discounts on your purchase. Promo code can be applied while processing payment. Promo codes are generally time bound. Please check the validity of promo codes before applying them.